Professional Services

When introducing new tools, it is usually beneficial for the customer to review and streamline their work processes. Our consulting services bring improvements module by module, “quick wins” first and the rest in order of YOUR priority.

To make the most out of your software implementation, leverage on BASS expertise to ensure your entire implementation process is executed on-time and within-budget.

Our structured implementation process ensures that the new systems will improve your business. We also offer outsourcing services like application management and hosting as well as remote monitoring of your systems. The resources you spend on our professional services provide better management overview and less downtime.

  • With expertise in the implementation of BASSnet™ for offices and vessels all over the world, our project methodology ensures a safe and high quality installation and configuration that is on time and on budget.
  • By dedicating sufficient resources to ensure a smooth implementation, we aim to deliver a complete operational solution in the fastest possible time without compromising on customer satisfaction.
  • To ensure user-competency in the BASSnet™ system, our training centre in Alabang, Philippines provides various training courses, such as, Super User Training, Train the Trainer, End User Training and IT Administration Training.
  • Use our Training Calendar to pick your dates or arrange a customised training course on your own dates.
  • Alternatively, training courses can also be held in our Kuala Lumpur and Hamburg offices or you can engage BASS Authorized Training Centres which comprise of BASS-certified trainers.

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Our Global Support Team adopts & is certified by Information Technology Infrastructure Library (ITIL). Our offering:

√   BASS Customer Service Portal (CSS Portal)
A one-stop portal for all your support needs such as (but not limited to):

  • Logging Support Issues
  • Accessing our vast Knowledge Base
  • Receiving timely Announcements & News
  • Being updated with the latest Release Notes

√   BASS Global Support Network
Our support is available 24/7 via email or telephone for access to reliable, technical & operational expertise.

√   Application Management Service
A proactive monitoring and performance tuning methodology to ensure your business operations are seamless.

  • Manage Office BASS system administration, monitoring, maintenance & support
  • Ship Shore replication
  • Services
  • Patch Updates
  • Version Upgrades
  • Data housekeeping
  • Option to extend the above services to vessel

√   Other Ad Hoc Services

  • Software Housekeeping
  • Diagnostics & Quality Assurance
  • Ad-hoc on-board Installation Request
  • Onsite or Remote Diagnosis Service (Remote Monitoring & Troubleshooting for Vessel-based Systems)
  • System Recovery

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  • BASS provides customers with an experienced, dedicated team trained to create, deliver and optimize a database to suit the individual needs of your business.
  • Whether you are building your database from scratch or migrating from a competing system, our skilled staff has the experience to deliver a fully functional database quickly, effectively and with minimal impact on your daily operations.

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